About the Role:

We are seeking a highly motivated and customer-focused BDC Agent to join our team at Vaughan Chrysler. As a key member of our Service Department, you will play a vital role in engaging with customers, promoting maintenance services, and ensuring exceptional customer experiences.

Responsibilities:

• Engage with existing customers to promote maintenance services and other applicable services.
• Manage inbound and outbound communications with Service Department customers to schedule service appointments.
• Adhere to departmental scorecards to ensure quality expectations are met.
• Maintain a clean and tidy workspace and adhere to a professional appearance.
• Stay up-to-date on new products, services, and features.
• Develop professional relationships with customers, internal staff, and company leadership.
• Perform other tasks as required by management.

Qualifications:

• Two years' experience in Customer Service or a related field.
• Automotive call-centre experience or equivalent.
• Strong telephone skills and a friendly, cooperative attitude.
• Ability to perform basic math and work in a team environment.
• Excellent attendance habits and a presentable work attire.
• Effective written and oral communication skills.
• Ability to take ownership of problems and remain calm under pressure.
• Secondary School Diploma.

Work Schedule:

Alternating shift times, including Monday to Friday and one week with a Saturday shift. Competitive pay, monthly uncapped bonus, and benefits package available.