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Field Service Technician

2 months ago

Québec, Quebec, Canada Kodak Full time
Job Description

The Field Service Technician is responsible for the installation, maintenance, and optimization of hardware, software, and networking products and configurations at customer sites. This role requires strong technical skills, excellent communication abilities, and a customer-centric approach.

Key Responsibilities:
  • Conduct on-site customer visits to perform system installation, maintenance, and ongoing support of equipment.
  • Provide operator training and ongoing support for customers.
  • Ensure timely completion of service reports, expense reports, and weekly time reports.
  • Track preventive maintenance and upgrade requirements for assigned territory/customer.
  • Act as customer liaison to resolve customer issues.
  • Inform management of issues affecting personal/product performance, job duties, and SOP while offering suggested improvements and innovation to enhance service engagements.
  • Drive revenue growth initiatives as assigned by management.
  • Build and foster strong relationships with sales partners and customers.
  • Educate customers on the latest corporate initiatives and products.
  • Maintain company assets in accordance with company guidelines.
Requirements:
  • A+ Certification or equivalent experience servicing PC hardware and software.
  • Associates Degree or Certification in electrical or mechanical engineering, technical trade school studies, or equivalent experience.
  • Three or more years of related field service experience.
  • Previous experience servicing similar equipment.
  • Previous experience managing a territory.
  • Experience in the Graphic Arts industry would be an asset.
  • Knowledge of Electro-photography/Digital Printing.
  • Solid understanding of electro-mechanical devices and complex electro-optic and robotic high-tech equipment.
Work Environment:
  • Availability for on-call, after-hours support, or work different shifts based on company and/or customer need.
  • Must be willing to travel (possibly internationally) for short- and long-term assignments, as required.
  • Must have and maintain a valid driver's license, passport, and other designated information.
  • Ability to obtain security clearance as required by customers.