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Retail Operations Lead

3 months ago

Toronto, Ontario, Canada Freedom mobile Full time
Job Overview

As the Retail Operations Lead, you will play a crucial role in providing operational assistance to the Retail sales teams. Your primary responsibilities will include documenting and analyzing existing business workflows, pinpointing process deficiencies or frequent errors, and suggesting enhancements to minimize mistakes, optimize workflows, create efficiencies, and ultimately boost sales performance within the Retail sector.

In this capacity, you will spearhead significant projects that influence the Retail sales teams, support various initiatives, and oversee change management efforts. Leveraging your expertise in the Retail domain, you will cultivate strong relationships with leadership and sales representatives. Additionally, you will oversee the reporting and management of the operational budget and expenditures for the Retail Channel.

Key Responsibilities

  • Lead project execution as the primary stakeholder of change; advocate for the Retail channel
  • Manage internal projects; collaborate cross-functionally with internal teams to establish project timelines and monitor deliverables
  • Present project strategies, outcomes, and updates to Sales Leaders
  • Define, document, and support daily operations and operational programs, processes, and policies within Retail channels
  • Identify knowledge or process gaps and propose new processes, tools, procedures, or solutions to support the sales goals of the Retail channel
  • Plan, manage, and report on all operational budgets and expenditures for the Retail channel
  • Oversee and support knowledge management tools and resources
  • Lead transitions for Retail locations, including onboarding and offboarding
  • Provide support to and collaborate with internal stakeholders and project teams
  • Evaluate agent and customer impact and communicate details effectively
Qualifications
  • 5-7 years of experience in telecommunications, sales support, or Retail sales
  • 5-7 years of experience in business analysis, operations, or channel support
  • Exceptional presentation and project management capabilities
  • Strong communication skills (both internal and external)
  • Excellent time management and organizational skills with the ability to prioritize tasks to meet deadlines
  • Ability to recognize and manage sensitive and confidential information
  • High proficiency in Microsoft Office and Retail systems (such as Retail IQ, Oracle, CREATE, etc.)
  • Meticulous attention to detail with the ability to analyze needs and convey complex findings in a clear and concise manner
  • Highly creative, self-driven individual with confidence and the ability to work independently, as well as collaboratively with team members
Additional Information
  • Enjoy a customizable health and dental benefits program and opportunities for company-matched pension contributions (depending on position).
  • Enhance your well-being with a wellness program focusing on physical, psychological, financial, and social health.
  • Access the Employee Assistance Program for you and your family, including Virtual Healthcare.
  • Engage in impactful projects and take on challenges that will allow you to exceed your own expectations.
  • Unlock your full potential and envision your future within the Freedom Mobile family through various career opportunities.

We value diversity

We are dedicated to fostering an accessible, equitable, and inclusive workplace that mirrors the diversity of the community we serve. Our aim is to provide an environment where every individual is appreciated and respected for their unique qualities and can achieve their full potential. We are eager to discover the unique attributes that you bring.

We are committed to making accommodations to promote accessibility upon request. If you require any accommodations during the process, please inform us at the outset of our communication.