Transit Operations Coordinator

6 days ago

Fort McMurray, Canada Regional Municipality of Wood Buffalo Full time
Job Title: Transit Operations Coordinator

Under the direction of the Transit Supervisor, the Transit Operations Coordinator is responsible for the daily scheduling and dispatching of Conventional and Specialized transit bus services. This role provides a supervisory function to bus operators through coordinating and prioritizing their work and ensures the continuous operation of bus services, regardless of the conditions that may affect the delivery of that service.

Key Responsibilities:
  • Coordinate and prioritize bus operator work to ensure the continuous operation of bus services.
  • Monitor and evaluate traffic problems, authorize route changes, and notify drivers in cases of inclement weather, unsafe operation conditions, road construction, or other unique situations affecting delivery of services.
  • Prepare rosters and assignments for the quarterly operator pick and address any necessary changes to ensure optimal service delivery.
  • Responsible for scheduling operators for charter and SMARTbus bookings.
  • Monitor operator schedules and locations.
  • Maintain the daily dispatch log and statistical information such as advance bookings, subscription bookings, cancellations, and no shows.
  • Ensure running boards (paddles) are created for scheduling, estimated quotes are sent to customers, requests for invoicing are prepared, and charter stats are maintained.
  • Assist with developing plans for fixed route charter service, including evaluating system performance and making recommendations.
Requirements:
  • High School Diploma or GED equivalent is required.
  • A Certificate in Business or Office Administration is required.
  • Three (3) years' experience in office administration including two years' experience in a dispatch and scheduling environment.
  • Two (2) years' experience in a public transit operations environment.
  • Valid First Aid/CPR certification is an asset.
  • Completion of a defensive driving course is an asset.
Working Conditions:

The incumbent will be required to work outside in all conditions and be willing to work a rotating shift that includes holidays, evening/night shift, and weekends.

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