Service Specialist

3 days ago

Calgary, Alberta, Canada Bass Pro Shops Full time

Job Summary:

We are seeking a highly skilled and customer-focused Service Specialist to join our team at Bass Pro Shops. As a Service Specialist, you will play a critical role in ensuring our customers receive exceptional service and support for their boat, motor, trailer, and ATV/UTV needs.

Key Responsibilities:

  • Provide world-class customer service to ensure a pleasant and productive shopping experience for all customers.
  • Greet new unit delivery, service, warranty, and parts customers in a friendly, prompt, and efficient manner.
  • Answer service, warranty, and parts questions over the phone and in person.
  • Assist the Receiving Department with unloading, inspection, and VIN verification of new units.
  • Maintain unit inventory status communication and assist with physical inventories.
  • Prepare unit delivery schedules and conduct final PDI and inspections.
  • Explain unit and accessory operation, break-in, and maintenance procedures to customers.
  • Assist service customers with documentation of concerns on the TMBC Repair Order.
  • Assist the Service Manager with creating related IDS work orders and keeping customers informed of estimates and progress.
  • Perform other duties as needed to ensure the success of the Service Department.

Benefits:

  • Competitive wages and excellent benefits.
  • Opportunities for career advancement and professional growth.
  • Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
  • A fun and dynamic work environment.

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