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Technical Delivery Manager

2 months ago

Montreal, Quebec, Canada KPI Digital Full time

About KPI Digital

KPI Digital is a leading provider of business analytics and digital marketing solutions. With over 30 years of experience in the industry, KPI Digital continues to deliver value to its clients in North America, from medium to large-sized organizations across various sectors, including manufacturing, banking, retail, insurance, and telecommunications. We achieve this by helping our clients transform their business through multiple use cases, supported by a solid data foundation.

KPI Digital is committed to providing excellent value to its growing client base through innovative solutions and expert services. We invest heavily in this field and work closely with our partners (Microsoft, AWS, IBM, Google, and others) to penetrate the market and grow through their platform solutions and our service offerings based on best practices.

To help us achieve this growth and other objectives, KPI Digital is seeking to fill the following position of Technical Delivery Manager.

About the Role

The ideal candidate is a passionate and energetic professional with experience and skills in the following areas:

- More than 10 years of experience in delivering analytics, data integration, advanced analysis, Big Data, and cloud migration projects.

- Experience and expertise in data strategy, data architecture, governance, cloud architecture, and Big Data, reporting, and visualization.

- Expertise in implementing innovative solutions made possible by AI, ML, DL, optimization, and other cutting-edge technologies.

- Expertise in the manufacturing sector is a major asset.

- Expertise with the Microsoft Cloud environment is a major asset.

- Experience in implementing medium to large-scale projects, focusing on delivering value and project profitability.

- In-depth experience in commercial strategy and execution, as well as financial management (revenue/expenses and profits).

- Leadership qualities, including constituting and motivating teams of skilled consultants to complete projects.

- Proven ability to handle a high level of change and adapt accordingly.

- Proven expertise in human resource management as a technical talent developer.

- Excellent communication skills and proven ability to interact with high-level technical and commercial decision-makers as a strategic advisor.

- The candidate must demonstrate initiative and be able to manage client expectations.

- Ability to travel to and from client sites.

- University degree.

- Experience with medium to large-sized companies in Quebec and North America.

- He/she is a great communicator with excellent presentation skills in English and French.

- He/she has a strong ability to learn and quickly adopt new technologies and innovative solutions.

Responsibilities

Formulating and Executing Strategy and Operational Responsibilities

Contribute to defining and executing the client and project success strategy.

Fidelize existing customers and develop upsell/cross-sell strategies.

Attend, participate in, and/or lead project kick-offs, steering committees, status meetings, etc.

Contribute to continuous project quality and delivery improvement by assessing customer satisfaction during project execution and ensuring KPI Digital best practices are being followed.

He/she will be responsible for customer success and satisfaction.

Manage delivery escalations from project managers and client solution managers for any customer satisfaction or quality issues with project execution.

Participate in developing business opportunities from existing accounts and help identify additional services opportunities within accounts where services are already being delivered.

Encourage project delivery collaboration efforts with business partners.

Pre-Sales and Sales Unit: Support the Team in the Following Areas

Act as a subject-matter expert on implementation methodology and success factors.

Provide support in pre-sales presentations, workshops, assessments, etc.

Align with the team on our solution offerings.

HR: Internal Growth - Acquisition of New Talent and Cross-Training of Existing Teams

Attract and retain new consultants in the Advanced Analytics field of expertise, all aligned to the KPI Digital go-to-market strategy and demand generated by the Pre-Sales team.

Identify, streamline, and balance resources between projects to maximize utilization and quality delivery.

He/she will be responsible for career development as well as mentoring and guiding of Analytics Consultants.

Regularly participate in strategy planning to maximize consultant efficiency on projects and to develop team skills on planned/prospective billable client project assignments.

Help define training programs.

What Will Make You Successful Here?

A desire to take ownership of problems from design to implementation.

A bias for action and pragmatic solutions.

A talent for operating effectively at various levels of abstraction.

An ability to distill complex, technical topics articulately to a non-technical audience.

Adaptability, flexibility, and an ability to navigate ambiguity.

Benefits

The opportunity to join and grow an ever-expanding professional network of high-profile clients and reputable colleagues.

Permanent, full-time job (40 hours a week).

Flexible schedule.

Hybrid (work from home and/or office).

Competitive salary.

Attractive group insurance plan.

Retirement savings plan.

Small company culture.

Free use of gym within building.

Casual work environment: jeans-friendly