Care Coordinator Assistant

4 weeks ago


Sudbury, Ontario, Canada Home and Community Care Support Services Full time
Job Title: Care Coordinator

We are seeking a highly organized and detail-oriented Care Coordinator to join our team at Home and Community Care Support Services. As a Care Coordinator, you will play a vital role in providing administrative and clerical support to our care coordination staff, ensuring that patients receive prompt and effective customer service.

Key Responsibilities:
  • Provide information and referral services to patients, families, service providers, and the general public, ensuring that they feel heard, understood, and confident of follow-up.
  • Receive and initiate incoming and outgoing telephone calls, communicating with team members to ensure information is distributed and obtained appropriately.
  • Maintain an efficient, current, and secure client record, completing entry of all required information, documenting all actions taken, and ensuring file availability when required by care coordinators.
  • Process requisitions, prepare related documents and form letters, monitor inventory of and order supplies, and update client files as necessary.
  • Liaise with staff, care providers, clients, and pharmacies regarding confirmation of dates, deliveries, discrepancies, and delays of supplies, increases, decreases, and discharges in service.
  • Book routine client home visit appointments and client/family conferences, prepare agendas, and reserve meeting rooms as directed by care coordinators.
  • Arrange client transportation by taxi or ambulance, as authorized by care coordinators.
  • Maintain team in/out schedule and assist with projects or initiatives related to job responsibilities.
Requirements:
  • High school graduation diploma plus one year of community college diploma in office administration, business, health administration, or equivalent program.
  • Minimum 18 months of previous experience in similar customer service or related position in the health, social, or business administration fields.
  • Demonstrated knowledge of office procedures, including filing and record maintenance, and operation of telephone systems and office equipment.
  • Demonstrated proficiency in the use of a variety of computer software applications, including email and the internet.
  • Strong oral and written communication skills, with a high level of initiative, discretion, and sound judgment.
  • Flexible and adaptable, with effective problem-solving skills and strong multi-tasking and prioritization skills.
What We Offer:
  • Attractive comprehensive compensation packages and benefits.
  • Valuable development opportunities.
  • Membership in a world-class defined benefit pension plan.
Why Join Us?

We are committed to a culture of equity, inclusion, diversity, and anti-racism. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.


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