Social Welfare Board Case Aide

4 weeks ago


Vancouver, British Columbia, Canada ITREB Full time

About the Role

The Aga Khan Social Welfare Board for Canada is seeking a skilled Case Aide to support the Jamat's ability to protect themselves from hardship and adversity. The successful candidate will be part of a team that strengthens the community's resilience through primary prevention, secondary prevention, and tertiary prevention strategies.

Key Responsibilities

  • Complete SWB team member training, including understanding community outreach agencies and their resources
  • Collaborate with the SSN Lead and FRI staff to support crisis or urgent case tasks
  • Work with regional Boards and Portfolios to ensure timely interventions are referred and tracked
  • Update cases receiving ongoing support in the One Jamat Case Management System (OJCMS)
  • Identify and report any issues to the local SSN member and SWB Chairman

Requirements

  • People management skills
  • Clear vulnerable sector check
  • Training will be provided through the iVolunteer platform
  • Experience supporting individuals in crisis or difficulty (training will be provided)
  • Active listening skills, strong communication skills, and ability to empathize
  • Familiarity with computers, Outlook email, and MS Teams
  • Effective problem-solving and organizational skills

About You

We are looking for a dedicated and compassionate individual who is passionate about supporting the Jamat. If you have a strong desire to make a positive impact and are willing to learn and grow with our team, we encourage you to apply.



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