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Chief Operating Officer

2 months ago

Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

About the Role:

The Chief Operating Officer - Business Performance Management is responsible for coordinating and managing the day-to-day operations of the Americas region for Societe Generale's Global Banking Technology & Operations (GBTO) and Group Chief Operating Office (GCOO) departments.

This role involves leading the budgeting process, monitoring human resources management, and reporting on staff plan status vs budget and forecast, monitoring and reporting on strategic initiatives, business transformation delivery results vs plan, IT / Travel costs, regional policies, etc.

Main Responsibilities:

The Chief Operating Officer - Business Performance Management will be responsible for:

  • Operational Expenses Management (OPEX):
    • Data Analysis and Reporting - Monthly review and analysis of spend data and trends
    • Daily oversight of automated data and reports from vendors, as well as follow-up with vendors if data and reporting fail or are missing
    • Monitoring and improving expense controls and processes (i.e. requisitions, expense coding/tracking and approval process)
    • Maintaining regional expense policies and governance documents and communicating changes to management
    • Maintaining external vendor relationships
    • Travel administrative support: providing guidance to travelers with their booking process, rerouting pending reservations to managers, coordinating travel profile updates with the team in Bangalore, raising escalation points to the team in Paris, etc.
  • Travel Management:
    • Bi-weekly review of travel bookings and reconciliation against budget
    • Coordinating with the Bangalore team on reclassifications required and eliminating accounting noise
  • Collaborative Learning & Engagement:
    • Undertaking projects related to learning and development: communication campaigns, promotion of training offers, contribution to the creation and deployment of e-learning platforms and their reporting
    • Taking part in career development activities: coaching employees and managers, creating support documents, drafting communications, and reporting
  • Backup Responsibilities:

The Chief Operating Officer - Business Performance Management will also be required to take on some additional responsibilities when colleagues are on vacation to ensure proper coverage, including:

  • Transversal Reporting Management:
    • Ensuring proper service delivery across GBTO & GCOO Americas for all transversal reporting processes, including but not limited to audit recommendations, overtime, mandatory training, etc.
  • Financial Management:
    • Assisting the local Americas Financial management team in providing the highest level of service quality to the GBTO & GCOO Executive Committee and the whole GBTO & GCOO managers community
    • Managing invoices approvals, accruals, and cost allocations
    • Assisting in the preparation of the annual budget exercise and forecast analysis
  • Resource Management:
    • Handling Staff Plan Management in Pyramid and ensuring alignment with HR
    • Defining and implementing an effective Staff Plan management process involving all GBTO & GCOO stakeholders and partners
    • Managing the monthly headcount monitoring of actual and projected resources compared to the budget
    • Working with HR and staff within GBTO & GCOO Business Areas to manage headcount, cost centers and organizational charts

Requirements:

The ideal candidate will have:

  • 1 to 2 years of experience in a similar role, preferably in the financial services industry
  • MS Suite proficiency
  • Excellent analytical, organizational and presentation skills
  • Attention to detail and problem-solving skills
  • Strong interpersonal and communication skills
  • Client Focused – continuously developing/ enhancing relationships with internal partners

Preferred Qualifications:

The following qualifications are desirable:

  • Experience working with Business Intelligence tools, such as Power BI, for customized reports
  • Knowledge about financial industry and operations
  • Budget and forecast analysis
  • Previous work experience in an international environment, within a complex matrix organization

Education:

Bachelor's degree in business, Finance, Computer Science or equivalent

Languages:

French, English

Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.