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Department Store Team Lead

2 months ago


Toronto, Ontario, Canada The Sweet Potato Full time
About The Sweet Potato

We are a dynamic retail company seeking a highly skilled Department Store Team Lead to join our team. As a Department Store Team Lead, you will play a key role in ensuring the smooth operation of our store, providing exceptional customer service, and driving sales growth.

Key Responsibilities
  • Leadership and Team Management
    • Supervise and coordinate the activities of sales workers, ensuring they are working efficiently and effectively.
    • Assign tasks and responsibilities to team members, providing guidance and support as needed.
  • Merchandise Management
    • Order merchandise and manage inventory levels to ensure optimal stock levels.
    • Authorize returns and exchanges, resolving any issues that may arise.
  • Store Operations
    • Establish and manage work schedules, ensuring adequate staffing levels at all times.
    • Prepare reports on sales volumes, merchandising, and personnel matters, providing insights to inform business decisions.
  • Customer Service
    • Resolve customer complaints and issues in a professional and courteous manner.
    • Provide exceptional customer service, ensuring a positive shopping experience.
  • Work Environment
    • Work in a fast-paced retail environment, adapting to changing circumstances and priorities.
    • Maintain a clean and organized store environment, adhering to health and safety standards.
Requirements
  • Education
    • Secondary (high) school graduation certificate.
  • Experience
    • At least 7 months to less than 1 year of experience in a retail environment.
  • Skills
    • Excellent communication and interpersonal skills.
    • Ability to work in a team environment, providing support and guidance to colleagues.
    • Strong problem-solving and decision-making skills.
    • Ability to multitask and prioritize tasks effectively.
Working Conditions

The successful candidate will work in a dynamic retail environment, with a 30-44 hour workweek. The ideal candidate will be able to work in a fast-paced environment, adapting to changing circumstances and priorities.