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Manager of Fraud Prevention and Communication

3 months ago

Toronto, Ontario, Canada Scotiabank Full time

Is this position a fit for you?

In this role, you will:

  • Develop and implement a thorough internal communication and awareness strategy for Global Fraud Management personnel and the wider organization, utilizing diverse channels and methods.
  • Establish and lead a cohesive customer fraud awareness initiative to bolster defenses against fraudulent activities.
  • Create and refine content for executive presentations, ensuring critical fraud messages and insights are clearly conveyed to both internal and external audiences.
  • Oversee and enhance internal communication delivery platforms to optimize reach and engagement.
  • Design and produce essential communication materials that align with both employee and customer outreach strategies.
  • Support and facilitate key internal events (such as town halls, webcasts, and information sessions) that resonate with the overarching strategic goals of Global Fraud Management.
  • Develop tools to assess, analyze, and report on the success of communication initiatives, continuously refining approaches based on insights gained.
  • Collaborate with communication stakeholders across the organization to ensure alignment and effectiveness of fraud-related messaging.
  • Serve as a trusted advisor to designated business units, offering strategic communication guidance on fraud awareness and prevention.
  • Stay updated on emerging trends in fraud and communication techniques, providing recommendations on their application to enhance awareness efforts.

Do you possess the skills necessary for success in this role? We would be excited to work with you if you have:

  • 5-8 years of experience in communications, strategic support, or a related field, ideally with exposure to fraud or financial crime topics.
  • A relevant university degree in Communications, Public Relations, Journalism, or Business.
  • Proven experience in cultivating and maintaining strong working relationships with a variety of stakeholders.
  • Exceptional organizational, analytical, and problem-solving abilities.
  • Demonstrated thought leadership in communication best practices.
  • Proficiency in design tools such as Adobe Creative Suite, along with expert skills in MS PowerPoint and SharePoint.
  • Strong writing and editing capabilities, with the ability to distill complex information into clear messages.
  • Experience in developing communication strategies and organizing events.
  • The ability to prioritize and respond swiftly in a fast-paced environment.
  • Fluency in Spanish is considered an asset.

What benefits can you expect?

  • A fulfilling career path with various opportunities for professional growth.
  • A culture that encourages teamwork and cross-functional collaboration to achieve business objectives, fostering an inclusive workplace that values diverse perspectives.
  • A competitive compensation and benefits package.
  • An organization dedicated to making a positive impact in our communities – for you and our clients.
  • A hybrid working environment that promotes work/life balance.