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Instructional Design Manager, Contract Position

3 months ago

Toronto, Ontario, Canada Sephora Full time

Job Type: Full Time
Function: Retail Operations
Working Model: Hybrid

At Sephora Canada, we are dedicated to discovering and sharing beauty in the world. Our continuous innovation, trend leadership, and commitment to delivering an exceptional customer experience establish us as the premier beauty community in Canada. We celebrate the beauty in our diverse communities, experiences, and the spirit of our employees.

ROLE OVERVIEW:

Are you enthusiastic about enhancing our employees' skills in the beauty sector? Our commitment to training and education for Sephora employees is unmatched in the retail field—encompassing both product knowledge and career growth. The education department is pivotal in shaping the training strategy and equipping our store employees with the necessary tools to excel in the industry. Become a vital member of our Store Experience & Business Operations team and contribute significantly to Sephora's achievements.

KEY RESPONSIBILITIES:

  • Guide and mentor a team of Instructional Designers and eLearning Developers, overseeing the creation of comprehensive digital learning solutions.
  • Collaborate with cross-functional leaders to enhance content review processes and course development workflows for efficient and timely delivery.
  • Provide mentorship and manage projects utilizing project management tools and the learning project management lifecycle.
  • Work with various teams to create digital learning content and assets, influencing the future direction of training programs.
  • Advance instructional design standards, policies, and procedures while ensuring quality assurance in instructional design development.

QUALIFICATIONS:

  • Over 5 years of experience in designing and developing adult education programs, with at least 2 years in instructional design project management as a leader.
  • Proficient in Adobe Creative Cloud, Microsoft Office, HTML5, CSS, and experienced in instructional design methodologies such as ADDIE or SAM, along with eLearning tools and Learning Management Systems.
  • Able to thrive in a fast-paced environment, collaborating effectively with cross-functional teams while managing multiple priorities.
  • Possess a blend of creative design skills and technical expertise, including graphic design, video production, micro-learning, responsive design, gamification, and animation.
  • Exhibit flexibility, enthusiasm, and energy—self-motivated with the ability to establish strong partnerships and communicate effectively.
  • Skilled in problem-solving and critical thinking, with a keen eye for detail and resourcefulness.
  • Excellent communication skills, with bilingualism considered an asset.
  • Willingness to travel up to 20% as required.

WHY WORKING HERE IS GREAT:

  • Be part of a unique culture with a family of passionate and inspiring individuals.
  • Collaborate with top talent in the industry—people you will be proud to work alongside.
  • Access a global community through LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
  • Support meaningful causes through our Gift of Giving Program, including matched donations and volunteer time.
  • Enjoy customizable benefits tailored to your needs.
  • Utilize Employee Assistance Program services for additional support when needed.
  • Participate in our Well-being program to enhance your mental, financial, physical, and social health.
  • Benefit from holidays, time off, Summer Friday hours, and flexibility to maintain work-life balance.
  • Receive exclusive product gifts and discounts from our brand partners throughout the year.

Sephora Canada is committed to equal opportunity in employment and advancement. We strive to be inclusive, diverse, and representative of the communities we serve, fostering an environment where everyone can belong, grow, and build a fulfilling career. This commitment applies to all candidates and employees, ensuring that requests for accommodation due to disabilities or other protected characteristics are respected throughout the recruitment process and during employment.