Bilingual Scheduling Coordinator

1 month ago

Montreal, Quebec, Canada BGIS Full time

About BGIS

At BGIS, we're a leading provider of customized facility management and real estate services. With a global team of over 6,500 professionals, we're dedicated to enabling innovation through the services we deliver.

Our Mission

We manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, the Middle East, Australia, and Asia. Our goal is to ensure that our workforce reflects the diversity of the communities we serve.

The Role

The Dispatcher schedules, assigns, and dispatches preventative maintenance and on-demand work orders to Technicians. This role contributes to optimal utilization of Technician resources through effective scheduling and assignment of work orders.

Key Responsibilities

  • Prepare and distribute Technicians' daily schedules, ensuring optimal utilization of resources.
  • Support facility management operations projects by planning and scheduling Technicians.
  • Receive service requests from the call center and document details into a work order.
  • Assess and assign priority to work orders.
  • Review service request requirements and assign work orders to the appropriate Technician based on factors such as skill set, location, security clearance, and availability.
  • Monitor and follow up on work order progress to ensure timely completion.
  • Prepare reports to assist in monitoring work orders and resource planning.
  • Review Technician utilization and reassign work orders to ensure optimal utilization of all Technician resources.

Requirements

Must be able to work shifts, including weekend coverage, be on-call, and be available to respond to emergencies.

Education and Experience

High school education and 1-3 years of dispatch, scheduling, or customer service work experience.

Language and Skills

  • Bilingual in English and French.
  • Ability to work well under pressure.
  • Ability to prioritize work orders based on order of importance and impact.
  • Ability to allocate work orders that result in optimal human resource utilization.
  • Computer proficiency in MS Outlook, MS Excel, and ability to quickly learn service management databases.
  • Strong customer service orientation and skills.
  • Good communication skills.

Accommodation

BGIS is an equal opportunity employer and welcomes applicants. If you require accommodation during the recruitment process, please contact us at askHR.

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