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Shift Lead

2 months ago


Port Hope, Ontario, Canada ONroute Full time

ONroute is seeking a dedicated Shift Supervisor to lead our team at our highway plazas.

As a Shift Supervisor, you'll play a vital role in ensuring smooth daily operations and delivering exceptional customer experiences within our fast-paced environment.

Your Responsibilities:

  • Oversee the performance of employees, fostering a positive and productive work atmosphere.
  • Maintain a safe and welcoming environment for both staff and customers.
  • Ensure all interactions with customers are friendly, efficient, and meet our high standards of service.
  • Adhere to company policies and procedures, upholding brand consistency across all operations.
  • Manage cash transactions accurately and maintain security protocols.
  • Effectively address customer concerns and resolve issues promptly.
  • Supervise food safety and sanitation practices to ensure a clean and hygienic workspace.
  • Monitor inventory levels and optimize product placement for efficient service.
  • Provide training and guidance to new employees, fostering their development within the team.
  • Respond to incidents effectively and complete necessary reports.

Who We Are:

ONroute is committed to providing travelers with a memorable experience during their journeys. We value teamwork, accountability, and innovation to create a positive customer-centric culture.