Junior Computer Systems Technician

1 month ago


Québec, Quebec, Canada CB Canada Full time

Position: Junior IT Technician

We are looking for a Junior IT Technician to join our team at CB Canada, a leading education organization.

Role Overview – Junior IT Technician

Key Responsibilities:

- Address customer inquiries and technical issues utilizing provided documentation and resources;
- Generate service tickets through JIRA as required;
- Support clients in setting up Windows and MacOS workstations;
- Assist users with standard software applications;
- Connect and configure workstations within the network;
- Install and set up necessary software on workstations;
- Manage user accounts, including passwords, access rights, security protocols, and group configurations;
- Utilize JIRA for managing incidents and service requests.

Qualifications – Junior IT Technician

- At least one year of experience in IT asset management;
- Fundamental understanding of the Microsoft Intune cloud service;
- Basic familiarity with the Microsoft SCCM tool;
- Experience in network connectivity for workstations;
- Knowledge of Windows domain management;
- Experience in server upkeep;
- Proficient in technical documentation;
- Strong customer service abilities.

Employment Type
A 6-month contract with the potential for extension.


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