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Claims Representative

2 months ago


Ottawa, Ontario, Canada Intact Full time
About the Role

We are seeking a highly skilled and bilingual Claims Representative to join our team at Intact. As a key member of our Claims department, you will be responsible for investigating and settling routine and less complex property damage claims.

Key Responsibilities
  • Investigate property claims in a timely manner through communication with customers, vendors, experts, adjusters, and other related parties.
  • Negotiate with customers, third parties, and insurers to settle claims within your established authority scope.
  • Assess and analyze policy wordings and damage to determine appropriate coverage.
  • Provide superior quality customer service to external and internal customers through proactive contact during the claims process.
Requirements
  • Bilingualism (English and French) is required.
  • 1-2 years of claims experience is preferred.
  • Demonstrates a passion for customer service with strong written and verbal communication skills.
  • Self-motivated and goal-oriented, capable of working in a fast-paced and changing environment.
  • Demonstrates strong problem-solving and priority management skills.
  • Strong aptitude for technology with excellent computer skills.
  • On-going commitment to self-development.
  • A college diploma or university degree is preferred.
  • Willing to pursue your Chartered Insurance Professional (CIP) designation.
What We Offer
  • A financial rewards program that recognizes your success.
  • An industry-leading Employee Share Purchase Plan; we match 50% of net shares purchased.
  • An extensive flex pension and benefits package, with access to virtual healthcare.
  • Flexible work arrangements.
  • Possibility to purchase up to 5 extra days off per year.
  • An annual wellness account that promotes an active and healthy lifestyle.
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
  • Inspiring leaders and colleagues who will lift you up and help you grow.
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer. At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.