Pharmacy Support Specialist

4 weeks ago


Burnaby, British Columbia, Canada Innomar Strategies Full time

At Innomar Strategies, our dedicated professionals are essential to our mission of enhancing health outcomes. We are committed to fostering a healthier future, and each member plays a vital role in achieving this goal.

Key Responsibilities:

  • Assist the Pharmacist or Registered Pharmacy Technician in the preparation of prescriptions;
  • Support patients during the prescription pickup process;
  • Utilize Kroll Pharmacy software for entering, scanning, and processing prescriptions;
  • Ensure accuracy in pharmacy records and digital files;
  • Confirm that customers receive the correct medications;
  • Facilitate workflow through effective prioritization and collaboration;
  • Handle phone inquiries from both internal and external stakeholders;
  • Screen calls for the Pharmacist(s);
  • Manage inventory of medications, including ordering and receiving;
  • Prepare and process billing, claims, and related documentation;
  • Review invoices and other necessary paperwork;
  • Pack and ship prescription orders in accordance with established protocols;
  • Maintain comprehensive pharmacy records;
  • Report adverse events in compliance with regulatory standards;
  • Assist with general housekeeping and administrative tasks;
  • Be available for additional duties as assigned;
  • May be required to be on standby or on call.

Qualifications:

  • High school diploma preferred;
  • Experience in a pharmacy setting is advantageous;
  • Familiarity with Kroll software is a plus;
  • Proficient in Microsoft Office Suite (Outlook, Word, Excel);
  • Strong organizational skills with the ability to multitask effectively;
  • Excellent communication and customer service abilities;
  • Capability to work independently as well as part of a team;
  • Strong time management skills;
  • Bilingualism in French and English is an asset;
  • Knowledge of the pharmaceutical distribution sector;
  • Strong analytical and mathematical skills;
  • Effective oral and written communication skills;
  • Leadership and interpersonal skills;
  • Attention to detail and organizational skills;
  • Ability to meet deadlines consistently;
  • Experience in cold-chain distribution is beneficial;
  • Familiarity with biological and/or cytotoxic medications and sterile preparation is a plus;
  • Strong problem-solving abilities to address issues efficiently;
  • Proficient in Microsoft Word, Excel, PowerPoint, and other Office applications;
  • Ability to lift up to 50 lbs as part of job responsibilities.

What We Offer:

Innomar Strategies provides a comprehensive benefits package that promotes an inclusive culture and supports our team members in living purposefully. Our offerings include traditional medical, dental, and vision care, along with a wide range of benefits focusing on wellness in various aspects of life.

We also prioritize personal growth through various training programs, professional development resources, and opportunities for mentorship and community involvement.

Schedule: Full-time



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