Specialty Cleaner

Job Title: Specialty Cleaner

Join ServiceMaster Clean of Chatham, Windsor & Sarnia as a Specialty Cleaner and take on a challenging role that requires attention to detail, strong communication skills, and a passion for delivering exceptional customer service.

Job Summary:

We are seeking a highly motivated and organized Specialty Cleaner to join our team. As a Specialty Cleaner, you will be responsible for conducting various general cleaning services at assigned commercial client sites. This will include set up/tear down of events/carpet cleaning as assigned and other special projects. You will provide direction and support to the assigned Helpers as well as assist as/when required.

Key Responsibilities:

• Review work orders assigned daily and communicate with other associates involved as needed
• Check routing and directions to each job as required
• Review Connect team tasks
• Inspect materials and equipment required for the scheduled jobs is in good working order and loaded on company vehicles prior to leaving the office
• Create a requisition for materials and equipment needed for pick-up at the end of each working week

Client Site Duties:

• Complete jobs to specifications to customer's satisfaction
• Manage work assignments within units allocated, and ensure the materials and equipment units taken are recorded on the work orders
• Inspect the work completed to ensure the job meets ServiceMaster standards and customer requirements
• Facilitate customer inspection of the job after completion, request customer signs off on the form indicating their satisfaction, and process payment for work completed
• Handle re-service requests promptly and courteously
• Take a genuine interest in providing customer satisfaction
• Provide training to Helpers to complete all jobs in accordance to specifications outlined

General Duties:

• Maintain all equipment and vehicles to ensure they are in proper working order
• Keep the interior of the vehicles and all equipment that is used neat and clean
• Maintain comprehensive understanding and knowledge of the business and services offered, advise Operations Manager appropriately, qualify jobs to be completed and gain the confidence of clients
• Attend weekly meetings with production team
• Attend training workshops as required for the production team
• Help train new crew helpers/technicians in accordance with ServiceMaster standards
• Maintain professional conduct and appearance in all client facing activities
• Establish positive rapport with fellow staff
• Provide an exceptional level of service that exceeds the expectation of the client
• Conduct all work in accordance with company safety policies
• Adherence to all company workplace policies
• Perform other duties as may be required

Requirements:

• Must have a valid drivers license
• Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and timelines
• Strong management, delegation, planning and leadership skills
• Effectiveness in the areas of construction safety and productivity
• Effective communication skills both written and verbal
• Ability to engage clients and deliver excellent service
• Thorough decision making skills
• Highly organized, strong attention to detail and ability to multi-task
• Demonstrated sound work ethics
• Proven ability to build and maintain strong working relationships
• Flexible, adaptable and able to work effectively in a variety of settings and with shifting priorities and deadlines
• Operates with honesty and integrity with a genuine desire to make valuable contributions to the team
• Team player that fosters team-based learning
• Works well independently and in a team environment

Education and Experience:

• Education Required: High School Diploma
• Work experience required: Minimum of four (2) years of experience in cleaning services. Experience in commercial cleaning is preferred.

Competencies:

• Accountability - sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility.
• Adaptability – treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change; modifies behaviour effectively and tries new approach without resistance.
• Builds Trust and Respect – treats people with dignity, respect, and fairness; listens to others and considers opinions and ideas; shares thoughts, feelings, and rationale for decisions made, operates with integrity.
• Customer Focus – effectively meets the needs of our customers; both internal and external, builds proactive relationships, takes responsibility for customer satisfaction.
• Manages Work – manages one's time and resources to ensure work is completed effectively and efficiently; effectively allocates own time to completing tasks, while leveraging available resources; stays focused and prevents distractions from work completion.
• Problem Solving – develops solutions for work issues by examining root cause of issues, identifying cause and effect, and identifying potential solutions.
• Quality Standards – sets standards for excellence in work and procedures to achieve high quality, productivity, and efficiencies; checks processes and tasks to ensure high quality output; takes corrective action to correct problems or notifies others of quality issues.
• Safety Awareness - identifies safety issues/problems and informs the appropriate individual when issues arise; reports unsafe working conditions; makes recommendations for correcting safety and security concerns.
• Teamwork – contributes to building a positive team environment; supports successes, recognizes accomplishments; provides feedback; exhibits openness to others perspectives; balances responsibilities.

Physical Requirements:

This position requires a high level of physical exertion. Moderate intensity of sensory effort is required.

Working Conditions:

There is a low risk of exposure to adverse working conditions.

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