Specialty Cleaner

Reporting to the shift Supervisor and/or Operations Manager, the Specialty Cleaner will be responsible for conducting various general cleaning services at assigned commercial client sites. This will include set up/tear down of events/carpet cleaning as assigned and other special projects. Providing direction and support to the assigned Helpers as well as assisting as/when required.

• Review Work Orders: Review work orders assigned daily and communicate with other associates involved as needed.
• Check Routing and Directions: Check routing and directions to each job as required.
• Inspect Materials and Equipment: Inspect materials and equipment required for the scheduled jobs is in good working order and loaded on company vehicles prior to leaving the office.
• Create Requisitions: Create a requisition for materials and equipment needed for pick-up at the end of each working week.

• Complete Jobs to Specifications: Complete jobs to specifications to customer's satisfaction.
• Manage Work Assignments: Manage work assignments within units allocated, and ensure the materials and equipment units taken are recorded on the work orders.
• Inspect Work Completed: Inspect the work completed to ensure the job meets ServiceMaster standards and customer requirements.
• Facilitate Customer Inspection: Facilitate customer inspection of the job after completion, request customer signs off on the form indicating their satisfaction, and process payment for work completed.
• Handle Re-Service Requests: Handle re-service requests promptly and courteously.
• Provide Training to Helpers: Provide training to Helpers to complete all jobs in accordance to specifications outlined.

• Maintain Equipment and Vehicles: Maintain all equipment and vehicles to ensure they are in proper working order.
• Keep Vehicles and Equipment Clean: Keep the interior of the vehicles and all equipment that is used neat and clean.
• Maintain Comprehensive Understanding: Maintain comprehensive understanding and knowledge of the business and services offered, advise Operations Manager appropriately, qualify jobs to be completed and gain the confidence of clients.
• Attend Meetings and Training: Attend weekly meetings with production team and attend training workshops as required for the production team.
• Help Train New Crew Helpers: Help train new crew helpers/technicians in accordance with ServiceMaster standards.
• Maintain Professional Conduct: Maintain professional conduct and appearance in all client facing activities.
• Establish Positive Rapport: Establish positive rapport with fellow staff.
• Provide Exceptional Service: Provide an exceptional level of service that exceeds the expectation of the client.
• Conduct Work in Accordance with Company Safety Policies: Conduct all work in accordance with company safety policies.
• Adhere to Company Workplace Policies: Adhere to all company workplace policies.

Qualifications: Must have a valid driver's license.

Characteristics and Ability Requirements:

• Results-Oriented Individual: Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and timelines.
• Strong Management Skills: Strong management, delegation, planning and leadership skills.
• Effectiveness in Construction Safety and Productivity: Effectiveness in the areas of construction safety and productivity.
• Effective Communication Skills: Effective communication skills both written and verbal.
• Ability to Engage Clients: Ability to engage clients and deliver excellent service.
• Thorough Decision Making Skills: Thorough decision making skills.
• Highly Organized: Highly organized, strong attention to detail and ability to multi-task.
• Demonstrated Sound Work Ethics: Demonstrated sound work ethics.
• Proven Ability to Build and Maintain Strong Working Relationships: Proven ability to build and maintain strong working relationships.
• Flexible and Adaptable: Flexible, adaptable and able to work effectively in a variety of settings and with shifting priorities and deadlines.
• Operates with Honesty and Integrity: Operates with honesty and integrity with a genuine desire to make valuable contributions to the team.
• Team Player: Team player that fosters team-based learning.
• Works Well Independently and in a Team Environment: Works well independently and in a team environment.

Educational Requirements:

• High School Diploma: Education Required: High School Diploma.
• Other Education/Certification/Training: Other Education/Certification/Training preferred: n/a.

Work Experience Requirements:

• Minimum of Four Years of Experience in Cleaning Services: Work experience required: Minimum of four (2) years of experience in cleaning services. Experience in commercial cleaning is preferred.
• Two Years in a Supervisory Capacity: Job-related experience required: Two (2) years in a supervisory capacity is preferred.

Technical Requirements:

• Equipment: Vacuum cleaners, dust-aids, portable cleaning equipment, tools.
• Software: n/a.
• Other: n/a.

Competencies:

• Accountability: Sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility.
• Adaptability: Treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change; modifies behaviour effectively and tries new approach without resistance.
• Builds Trust and Respect: Treats people with dignity, respect, and fairness; listens to others and considers opinions and ideas; shares thoughts, feelings, and rationale for decisions made, operates with integrity.
• Customer Focus: Effectively meets the needs of our customers; both internal and external, builds proactive relationships, takes responsibility for customer satisfaction.
• Manages Work: Manages one's time and resources to ensure work is completed effectively and efficiently; effectively allocates own time to completing tasks, while leveraging available resources; stays focused and prevents distractions from work completion.
• Problem Solving: Develops solutions for work issues by examining root cause of issues, identifying cause and effect, and identifying potential solutions.
• Quality Standards: Sets standards for excellence in work and procedures to achieve high quality, productivity, and efficiencies; checks processes and tasks to ensure high quality output; takes corrective action to correct problems or notifies others of quality issues.
• Safety Awareness: Identifies safety issues/problems and informs the appropriate individual when issues arise; reports unsafe working conditions; makes recommendations for correcting safety and security concerns.
• Teamwork: Contributes to building a positive team environment; supports successes, recognizes accomplishments; provides feedback; exhibits openness to others perspectives; balances responsibilities.

Physical Requirements:

• High Level of Physical Exertion: This position requires a high level of physical exertion.
• Low Risk of Exposure to Adverse Working Conditions: There is a low risk of exposure to adverse working conditions.