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Customer Service Representative

2 months ago

Vancouver, British Columbia, Canada Aon Full time

Job Summary

Aon is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our commercial clients, ensuring their needs are met and exceeded.

Key Responsibilities

  • Analyze client inquiries and provide information on products and services to match customer needs.
  • Process new and renewal registrations, license plates, temporary operating permits, transfers, garage policies, floater plates, prorate plates, special coverage policies, and cancellations for individual and fleet clients.
  • Promote and explain coverage and additional products available within ICBC.
  • Maintain an excellent working knowledge of ICBC products and guidelines, keeping up to date with changes and new guidelines.
  • Create documentation, processes, procedures, and policies as required.
  • Support the account management teams with commercial Auto plan inquiries.
  • Perform other related duties as assigned.

What We Offer

Aon offers a comprehensive benefits package, including a bonus opportunity and a flexible work environment. We are committed to helping our colleagues and clients succeed and are passionate about creating a diverse and inclusive workplace.

Requirements

  • 2+ years of Autoplan experience.
  • Experience with ICBC batching and inventory.
  • Knowledge of fleets and garage policies is beneficial but not necessary as we will train.
  • MS Office skills, including Excel.
  • Excellent communication and written skills.
  • Meticulous attention to detail, refined organizational skills, and the ability to multi-task.
  • Insurance Brokers Association of British Columbia (IBABC) Level One (1) License required.