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Customer Experience Associate

2 months ago

Brooks, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our Canadian Banking Branch network, you will play a vital role in delivering exceptional service to our customers and helping them achieve their financial goals.

Key Responsibilities
  • Proactively identify and address customer needs, providing personalized solutions and support
  • Process transactions and manage customer accounts with accuracy and efficiency
  • Nurture long-term relationships with customers, building trust and loyalty
  • Contribute to branch targets by identifying and fulfilling sales opportunities
  • Stay up-to-date on product and service offerings, providing expert advice and guidance to customers
Requirements
  • Proven customer service skills and experience in a retail or financial services environment
  • Ability to work in a fast-paced team environment and adapt to changing priorities
  • Strong communication and interpersonal skills, with a focus on building rapport with customers
  • Basic computer skills and familiarity with banking software
  • Availability to work a flexible schedule, including evenings and weekends
What We Offer
  • A competitive compensation and benefits package
  • Opportunities for professional development and career advancement
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration
  • A chance to make a real difference in the lives of our customers and communities