Food Service Team Lead

2 months ago


CarletonsurMer, Quebec, Canada SUBWAY Full time
Job Summary

We are seeking a highly skilled and experienced Food Service Supervisor to join our team at SUBWAY. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our customers receive exceptional service and that our food meets the highest quality standards.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the activities of food service staff, including food preparation, portioning, and presentation.
    • Train staff in job duties, sanitation, and safety procedures to ensure a safe and healthy work environment.
    • Establish methods to meet work schedules and ensure that food and service meet quality control standards.
  • Customer Service
    • Address customer complaints or concerns in a professional and courteous manner.
    • Ensure that customers receive exceptional service and that their needs are met.
  • Operations and Administration
    • Maintain records of stock, repairs, sales, and wastage to ensure accurate inventory management.
    • Establish work schedules and ensure that staff are aware of their responsibilities and deadlines.
  • Knowledge and Skills
    • Have knowledge of the establishment's culinary genres and be able to prepare and present food accordingly.
    • Be able to work in a fast-paced environment and under pressure.
    • Have excellent oral communication and interpersonal skills to effectively communicate with staff and customers.
Requirements
  • Education
    • No degree, certificate, or diploma is required for this position.
  • Experience
    • 1 year to less than 2 years of experience in a food service supervisory role is required.
  • Work Setting
    • Staff accommodation is available for this position.
    • The work setting is a fast food outlet or concession.
  • Work Conditions and Physical Capabilities
    • The work environment is fast-paced and physically demanding.
    • The combination of sitting, standing, and walking is required.
  • Personal Suitability
    • Client focus and efficient interpersonal skills are essential for this position.
    • Excellent oral communication and flexibility are also required.


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