Senior Manager Commercial Operations Lead

1 month ago

Edmonton, Alberta, Canada National Bank Full time
About the Role

We are seeking a highly skilled Senior Manager to lead our Commercial Operations Centre in Edmonton. As a key member of our team, you will play a critical role in shaping the future of our operations and driving business growth.

Key Responsibilities
  • Develop and implement strategic orientations to drive service transformation and achieve sector objectives
  • Manage coordination between teams to ensure smooth and efficient activity transfers
  • Support business lines with projects and initiatives to ensure strategic alignment and close collaboration with partners
  • Create synergy among teams and drive business growth through operational excellence
  • Analyze issues raised by clients, partners, and employees to influence initiatives and redesign processes
  • Advise distribution leaders on sales force development needs to improve operations
  • Align the management team and establish development programs to guarantee a high level of expertise and talent
  • Act as an expert advisor for senior management to guide the Bank's strategic decisions
About the Team

This new position in Edmonton is being created to support the growing needs of our colleagues in Western Canada. Your leadership will help us build a new diversified team committed to the financing operations of our business clients.

Requirements
  • Bachelor's degree in a related area of activity with 10 years of relevant experience OR master's degree in a related area of activity with 8 years of relevant experience
  • Substantial experience in personnel management and operational optimization
  • Expertise in work planning and organization, operational performance management (KPIs, timeframes, quality), and collective performance
  • Experience in a strategic role involving communication, negotiation, and team engagement skills
  • Ability to influence and motivate stakeholders and partners
About the National Bank of Canada

We're Canada's 6th largest bank and the leading one in Quebec. But above all, we're a bank with a human touch that stands out for its bold approach, entrepreneurial spirit, and passion for people. We offer a full range of financial services for individuals, businesses, and clients with specific needs, both domestically and internationally.

We also offer a wide range of banking and insurance services as well as innovative investment and wealth management solutions. Our strategy? Building long-term relationships with our clients, teams, shareholders, and our community. People first.

What We Offer
  • Competitive compensation
  • Flexible benefits to promote your wellbeing and that of your family
  • Opportunities to get involved in community initiatives
  • Telemedicine service
  • Virtual sleep clinic
We're Putting People First

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We want to offer an accessible, barrier-free workplace to all employees. We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates

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