Advanced Service Technician for Security Solutions

4 weeks ago

Ottawa, Ontario, Canada Paladin Technologies Full time

The Lead Security Systems Technician will oversee the maintenance and repair of sophisticated electronic security solutions from top-tier manufacturers.

KEY RESPONSIBILITIES:

  • Conduct service and upkeep of integrated security solutions, including access control, surveillance systems, and alarm systems.
  • Diagnose and rectify hardware and software issues within our integrated security frameworks.
  • Collaborate with technical support teams from manufacturers to address system challenges.
  • Deliver exceptional customer service consistently.
  • Provide training to clients on effective system utilization and address technical questions.
  • Complete comprehensive and precise documentation, and assist with project documentation.
  • Comply with the company's Quality and Safety protocols.
  • Exhibit enthusiasm and responsiveness to directives from the service team and management.
  • Participate in an after-hours on-call rotation as needed.
  • Establish trust with clients and stakeholders, enhancing the company's reputation in the industry.
  • Perform additional tasks as required.
  • Be prepared to work night shifts as necessary based on project demands.

REQUIREMENTS:

  • 5-8 years of experience as a Service Technician in the security, electronics, telecommunications, or IT sectors.
  • Demonstrated experience with complex physical security systems such as Lenel, Genetec, AMAG, and Milestone.
  • Post-secondary education in electronics or a related field.
  • Familiarity with technologies such as IP networks, low voltage electronics, access control, CCTV (both IP and Analog), and intrusion systems is advantageous.
  • Possession of a valid Driver's License with a clean driving record.
  • Able to work independently and efficiently.
  • Strong proficiency in English, with excellent written and verbal communication skills.
  • Understanding of productivity and profitability related to the work performed.
  • Willingness to learn and develop professionally.
  • Able to pass various levels of security clearance.
  • Available for occasional out-of-town assignments.
  • Personal hand tools are required.

ABOUT PALADIN TECHNOLOGIES:

Paladin Technologies is a leading North American integrator specializing in complex systems for building technology solutions, including IP security, alarms and monitoring, audiovisual systems, low-voltage infrastructure, and networking. As a pioneer in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin meets the diverse needs of clients nationwide while providing localized support. Our team comprises industry-leading professionals, including manufacturer-trained technicians, PMP-certified project managers, and CTS- and RCDD-certified design engineers.

With offices across the United States and Canada, and nearly 1,600 dedicated professionals, we are committed to delivering tailored technology solutions for clients requiring integrated security, network infrastructure, audiovisual systems, fiber optics, structured cabling, and more. We continuously adapt to the evolving technology landscape, offering our colleagues exciting challenges and rewarding career opportunities as Paladin grows.

DIVERSITY AND INCLUSION: Paladin Technologies is an equal opportunity employer. We welcome candidates from all backgrounds and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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