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Guest Services Representative

3 months ago

Leduc, Canada Wyndham Garden Hotel Full time
Position Overview

The Wyndham Garden Hotel is seeking a dedicated Front Desk Clerk to enhance our guest experience. This role is pivotal in ensuring that our guests feel welcomed and well-informed during their stay.

Key Responsibilities
  • Guest Registration: Welcome arriving guests and efficiently assign rooms.
  • Reservation Management: Handle group arrivals and departures, including taking, modifying, and canceling reservations.
  • Information Provision: Offer detailed information regarding hotel amenities and local attractions.
  • Check-Out Procedures: Manage guest departures, calculate charges, and process payments.
  • Safety Protocols: Adhere to emergency and safety procedures to ensure guest security.
  • Customer Service: Deliver exceptional service, including responding to requests for wake-up calls.
Qualifications

Education: Completion of secondary (high) school graduation certificate is required.

Experience: A minimum of 1 year to less than 2 years in a similar role is preferred.

Work Environment

This position is based in a hotel, motel, or resort setting, with working hours ranging from 30 to 44 hours per week. The primary language of communication will be English.

Personal Attributes
  • Client Focus: A strong commitment to meeting the needs of guests.
  • Organizational Skills: Ability to manage multiple tasks efficiently.