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Reservation Management Associate
3 months ago
Join our team at IIQAF as a Reservation Agent, where your commitment to customer satisfaction will shine. This position is essential in providing exceptional service by overseeing customer bookings and ensuring a seamless reservation experience.
Key Responsibilities:- Respond to customer inquiries regarding reservations, delivering precise information on availability, pricing, and policies.
- Process reservations using specialized software with accuracy and attention to detail.
- Work collaboratively with various teams to guarantee effective communication and fulfillment of customer requests.
- Address customer complaints and questions in a professional manner, providing appropriate solutions.
- Maintain a thorough understanding of our offerings to recommend additional services or upgrades to clients.
- Collaborate with team members to improve reservation processes and enhance the overall customer journey.
- Keep comprehensive records of customer interactions, transactions, and feedback for continuous improvement.
