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Strategic Operations Manager

2 months ago

Calgary, Alberta, Canada SAIT Full time

About the Role

The Office of the Registrar at SAIT is a critical component of the student journey, providing essential support from admissions to convocation. We are committed to informing and assisting our current and future students from initial inquiry through to graduation and employment.

The Opportunity

Reporting to the Associate Registrar, Learner Progression(LP), the Strategic Operations Manager is a key member of the Office of the Registrar (OTR)'s leadership team. The incumbent supports a multifaceted, high-paced environment and requires keen attention to policy and regulations.

Key Responsibilities

  • Staff Management (35%):
    • Leads a team of up to 20 individuals, including performance goal setting and development.
    • Responsible for overall performance management process, setting clear expectations with staff, motivating through goal setting, development, and progression plans.
    • Monitors progress on performance goals and provides timely feedback.
    • Understands collective agreements and manages in a unionized environment.
    • Guides the development and deployment of training plans to front-line staff in alignment with the student cycle.
    • Creates coordinated onboarding plans to train new staff in an organized cohesive manner to build confidence and staff retention.
    • Develops and implements employee engagement initiatives to ensure a well-functioning cohesive team to deliver excellent service.
    • Develops and maintains a respectful and inclusive workplace.
  • Project Coordination (35%):
    • Identifies opportunities for process improvement and enhancement of operations to support both students and staff.
    • Makes recommendations and prepares briefing notes on policy and procedures that require updating.
    • Engages in projects as a key stakeholder and subject matter expert in the Office of the Registrar.
    • Performs environmental scans to determine best practices and approaches at other post-secondary institutions and professional associations.
    • Excels in a multilayer decision-making environment.
    • Coordinates with other managers in OTR to ensure coordination of efforts on projects and strategic direction goals.
    • Implements full rollout of new initiatives to both the OTR and to the larger SAIT community.
    • Comfortable speaking and presenting to small and medium groups at SAIT.
  • Additional Competencies (30%):
    • A high level of judgment, decision-making, and expertise with SAIT policies will be required to conduct in-depth investigations into the student record and make discretionary decisions when required.
    • Ability to analyze and synthesize data, and understand statistics will also be required.
    • OTR is required to participate/coordinate a few events throughout the student cycle, including orientation, open house, convocation; this position will also play a part in facilitating participation in those events.
    • Other duties as required.

Qualifications & Experience

  • Minimum:
    • Bachelor's degree from a recognized educational institute or equivalent experience.
    • Five years related post-secondary experience.
  • Skills Required:
    • Strong leadership, training, and coaching skills.
    • In-depth knowledge of the role of registarial operations in a public post-secondary setting.
    • Understand the importance of the integrity of the student record.
    • Capable of developing and implementing policy in practice.
    • Strong attention to detail with the ability to interpret policy documents.
    • Collaborative and able to build relationships with external stakeholders.
    • Analytical and ensures best practices are being followed.