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Crewing Scheduler

2 months ago

Nanaimo, British Columbia, Canada BC Ferries Full time

Job Summary

The Crewing Scheduler will be responsible for ensuring that crewing services meet operational requirements and company objectives through the provision of accurate, cost-effective, and timely staff planning and scheduling services.

Key Responsibilities

  • Function effectively in pressure situations while undertaking short-term crewing activities, including placement of employees in positions to meet operational needs.
  • Analyze work assignments and scheduling for optimum utilization of staff in a cost-effective manner, ensuring operational, regulatory, and collective agreement compliance.
  • Implement schedules and staff assignments prepared by crewing officers/advisors, cross-checking as required.
  • Generate and control time sheets and crew lists accurately and on time.
  • Maintain superior customer service skills and positive relationships in communication with employees and in resolving problems and issues.
  • Handle short-term absence and replacement requests to ensure that crewing profiles and terminal staff allocations are met in an efficient and cost-effective manner.
  • Undertake longer-term planning functions in support of leave programs, monitor and forecast needs, and prepare accurate schedules for implementation on a monthly basis.

Requirements

The ideal candidate will be a customer-oriented individual with a focus on continuous improvement in customer service, maintaining positive relationships with employees and coworkers. They will bring creative thinking and innovative action, often under pressure, while meeting pressing deadlines. Flexibility, detail-oriented, and able to work in a fast-paced, ever-changing environment are essential. The successful candidate will be a team player who is highly organized and calm under pressure, with the ability to multitask and manage several problems at once, recognizing and solving potential issues with a desire to succeed and make practical suggestions to constantly improve processes.

Preferred Qualifications

1-3 years of office experience, preferably in a complex unionized environment. Experience with staff scheduling systems would be an asset.

About BC Ferries

At BC Ferries, our employees are our most important assets in delivering our commitment to customer safety, service, and satisfaction. We support employment equity and diversity in the workplace and encourage applications from all qualified individuals.