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Enrollment Services Associate
3 months ago
Durham College (DC) stands as a premier post-secondary institution dedicated to equipping students with the skills necessary for a dynamic job market. Emphasizing experiential learning led by expert faculty, through avenues such as field placements, applied research, co-ops, and other hands-on experiences, DC graduates are recognized for their adaptability and readiness for the evolving workforce.
As a pioneer in innovative education, Durham College provides a diverse array of market-oriented programs across various fields, including culinary management, agriculture, business, information technology, construction, health sciences, engineering, social services, and creative arts.
Our contemporary campuses serve over 13,700 full-time post-secondary students and 2,300 apprenticeship students, offering 145 programs, including six honours bachelor's degrees and 11 apprenticeship tracks. Additionally, more than 14,600 learners engage in professional and part-time education. Our extensive alumni network of over 110,500 individuals spans both local and global communities.
Committed to collaboration, innovation, and sustainability, Durham College is consistently recognized as one of the Greater Toronto Area's Top 100 employers and one of Canada's Greenest Employers. Furthermore, it has achieved recognition as a Top 50 Research College in Canada on multiple occasions.
DC contributes significantly to the Durham Region's economy, with an estimated annual impact exceeding $913 million, and actively participates in enhancing community well-being through partnerships and collaborative efforts.
POSITION INFORMATION:Full-Time Support Staff Position Opportunity
Department: Enrollment Services
Hours: 35 hours per week (1 hour lunch); Monday – Friday (8:30 am – 4:30 pm)
Reporting To: Manager, Enrollment & Client Services
Campus Location: Oshawa, Whitby
The role of the Enrollment Services Representative (ESR) serves as the initial point of contact for various client groups through multiple service channels: in-person, phone, email, and LiveChat. The ESR facilitates student needs by assessing and determining the appropriate course of action for clients.
Responsibilities include:
- Handling inquiries, processing registrations, managing payments, updating student records, and verifying enrollment and academic records.
- Distributing documents requiring validation and managing various forms and associated paperwork. Once completed, the ESR will scan and index documents for the permanent student record.
- Administering, interpreting, and communicating college policies and procedures effectively.
- Assisting the Office of the Registrar during non-peak periods with admissions or event mailings, and performing various office tasks as assigned.
- Maintaining knowledge of service metrics across departments and utilizing the Electronic Queue Management system (Qnomy) to ensure high levels of customer service.
- Facilitating student access to self-service applications as needed and tracking resource usage.
- Participating in Registrar Office events, including Convocation and Open House activities, and contributing to knowledge-sharing opportunities.
- A minimum of a two-year diploma in Business Administration, Communications & Marketing, or Social Services.
- A minimum of three years of practical experience in a high-volume customer service environment.
- Experience in an educational setting using a computerized student information system is preferred.
- Proficiency in Banner and MS Office Suite, including Word and Excel.
- Able to thrive under pressure in a busy environment with frequent interruptions.
- Demonstrated excellence in customer service with a commitment to high-quality service delivery.
- Adaptability, flexibility, and innovative problem-solving skills are essential.
- Strong organizational and time management abilities in task planning and execution.
- Self-motivated with excellent written and verbal communication skills.
- Ability to work independently and collaboratively within a team.
Required Skills
Payband: E; Starting Rate: $27.81; Four Year Rate: $32.24
Required Experience
Interested candidates are encouraged to submit their cover letter and resume through the online portal.
Payband: E; Starting Rate: $27.81; Four Year Rate: $32.24
