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Project Coordinator II
2 months ago
We are seeking a highly skilled and experienced Project Coordinator II to join our team at Rogers Business. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences and ensuring the successful installation, provisioning, and onboarding of services for our business customers.
Key Responsibilities:- Intake, review, track, and process orders and onboarding requests, ensuring accurate and complete pricing and service information.
- Work with customers and internal teams to identify and resolve delivery issues within agreed service levels.
- Support customers, sales channels, and customer service teams with subject matter expertise on clean order submission, direction on services required, and navigation of self-serve applications.
- Meet set performance objectives, including service levels, productivity, quality assurance, and customer satisfaction.
- Accountable for the order fulfillment and implementation of business customer orders, ensuring that orders to cash procedures are executed with a goal of shortening the interval cycle to achieve billing.
- Anticipate and understand potential issues, and work to proactively remove roadblocks across all operational areas to ensure timely service delivery to customers.
- Use appropriate judgment to escalate to next levels in a timely manner.
- Manage account changes as required, for installed services during the delivery life cycle.
- Follow and input best practices and processes, train co-workers as required, identify and report process gaps and improvements recommendations.
- 2-3 years experience in a telecommunications customer service operation-related field or environment.
- Proven and demonstrated leadership skills, resourceful, innovative, and able to independently make sound critical decisions.
- Knowledge of Rogers products and services, including Business Internet, Business Phone, Business Fibre Internet, Wireless products, Unified Communication, IP, IoT, FWA, and M365.
- Business account structure knowledge.
- Excellent knowledge of Microsoft Office, Salesforce, Vision 21, AS400, SGI, EWP, and various portal-based products supported.
- Ability to identify and proactively escalate potential business issues or challenges.
- Excellent and proven demonstration of customer service skills, and relationship management with internal teams.
- A strong sense of teamwork and willingness to work in an ever-changing environment.
- Demonstrated excellent communication skills, with technical and management staff, both verbal and written.
- Business acumen and professional approach.
- Excellent time management and prioritization skills, including the ability to multi-task and demonstrate urgency.
- High level of attention to detail and excellent follow-up skills.
- Innovative, resourceful, adaptable to change, and positive attitude.
Rogers is a leading Canadian communications and media company that provides a wide range of services, including wireless, internet, cable, and media. We are committed to delivering exceptional customer experiences and creating a diverse and inclusive workplace culture.
What We Offer:- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Access to the latest technology and tools.
- A comprehensive training program.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application today.
