Senior Sales and Customer Service Director
7 days ago
goeasy Ltd. is seeking a seasoned professional to lead our Sales and Customer Service Departments in our Call Centers. As a Senior Sales and Customer Service Director, you will be responsible for providing strategic leadership, vision, and guidance to key stakeholders on all aspects of Call Center Operations and Sales tactics for online lending.
Key Responsibilities- Develop and implement strategic plans to drive sales growth and customer satisfaction
- Manage and control expenses and budget to ensure profitable operations
- Set department goals and provide guidance to senior managers, team managers, and staff to achieve these goals
- Establish quality and efficiency standards and ensure they are measured and reviewed on an ongoing basis
- Manage vendor relationships to ensure ongoing delivery and operational support of high-quality, cost-effective solutions
- Manage key drivers related to Customer Service, including SL, Abandonment rate, ASA, Customer Experience, etc.
- 5+ years at a Senior Manager or Director Level position - or equivalent
- ~5+ years of Call center operations experience
- ~Prior experience in the Financial Services industry would be an asset but not required
- ~University Degree MBA preferable
- ~Ability to analyze data, identify trends, and develop and execute strategies to solve challenges
- ~Ability to partner, collaborate, and communicate well with executive leadership (both technical and non-technical)
- ~Passionate about the Customer and Sales with a demonstrated track record of visionary execution
- ~Creative. A self-starter with an extraordinary ability to execute multiple projects under tight deadlines that drive key business results
- ~Proficiency in Microsoft Office systems
- This is an on-site role out of our corporate office
- Employee discounts on furniture, electronics, and appliances
- Enjoy company-paid volunteer days to give back to the community
- Access 24/7 healthcare with Virtual Doctor Appointments
- Stay fit and energized with exclusive access to our on-site private gym at our head office
- Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others
- Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more
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Mississauga, Ontario, Canada goeasy Full timeAbout the Opportunitygoeasy Ltd. is seeking a seasoned professional to lead our Sales and Customer Service Departments in our Call Centers. As a key member of our leadership team, you will be responsible for providing strategic direction, vision, and guidance to key stakeholders on all aspects of Call Center Operations and Sales tactics for online...
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Mississauga, Ontario, Canada goeasy Full timeAbout the Opportunitygoeasy Ltd. is seeking a seasoned professional to lead our Sales and Customer Service Departments in our Call Centers. As a key member of our leadership team, you will be responsible for providing strategic direction, vision, and guidance to key stakeholders on all aspects of Call Center Operations and Sales tactics for online...
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Mississauga, Ontario, Canada goeasy Ltd. Full timeAbout the Opportunitygoeasy Ltd. is seeking a visionary leader to oversee the Sales and Customer Service Departments in our Call Centers. As a key member of our leadership team, you will be responsible for providing strategic direction, vision, and guidance to key stakeholders on all aspects of Call Center Operations and Sales tactics for online lending....
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