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Service Delivery Manager

2 months ago

Moose Jaw, Saskatchewan, Canada MGR INFOTECH LIMITED Full time
Job Summary

MGR INFOTECH LIMITED is seeking a highly organized and detail-oriented Customer Service Supervisor to join our team. As a key member of our operations team, you will be responsible for coordinating activities, establishing work schedules, and ensuring the accuracy of work.

Key Responsibilities
  • Leadership and Management
    • Co-ordinate activities with other work units or departments to ensure seamless operations
    • Establish and implement work schedules and procedures to optimize productivity
    • Examine and verify the accuracy of work to ensure high-quality results
  • Reporting and Analysis
    • Prepare and submit regular reports to management on key performance indicators
    • Analyze data to identify trends and areas for improvement
  • Training and Development
    • Train staff and workers in job duties, safety procedures, and company policies
    • Conduct performance reviews to evaluate employee performance
  • Operations and Logistics
    • Maintain the operation of computer systems, equipment, and machinery to ensure business continuity
    • Requisition materials and supplies as needed
    • Organize and maintain inventory to ensure efficient operations
Requirements
  • Education
    • College, CEGEP, or other non-university certificate or diploma from a program of 3 months to less than 1 year
  • Experience
    • 1 to less than 7 months of experience in a related field
  • Skills
    • Excellent communication and leadership skills
    • Ability to work in a fast-paced environment
    • Strong analytical and problem-solving skills
Working Conditions
  • Work Environment
    • Work in a dynamic and fast-paced environment
  • Physical Demands
    • Ability to work in a seated position for extended periods
Language and Work Requirements
  • Language
    • English language proficiency
  • Work Requirements
    • Ability to work 35 to 40 hours per week