Customer Service Representative

1 week ago


Montreal, Quebec, Canada TD Bank Full time
Customer Service Representative

We are seeking a highly skilled Customer Service Representative to provide exceptional customer experiences and support the achievement of business objectives in a fast-paced banking environment.

Key Responsibilities:
  • Deliver exceptional customer experiences through personalized service and advice
  • Process a broad range of financial transactions in an accurate and efficient manner
  • Respond to and resolve customer concerns, escalating when necessary
  • Identify customer needs and determine solutions to customer problems
Accountabilities:
  • Support the achievement of business objectives by meeting advice goals
  • Promote products, services, and banking capabilities to customers
  • Understand and apply operating policies and procedures
  • Contribute to business objectives for Operational Excellence
Requirements:
  • High School diploma and/or 1+ years of relevant experience
  • Post-Secondary or Undergraduate degree (in related field) preferred
  • Proficiency in a language other than French to support or deal with customers who require services and support in a language other than French

About TD:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.



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