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Surveillance Operations Manager

2 months ago

Vancouver, British Columbia, Canada CB Canada Full time
Job Summary

CB Canada is seeking a highly skilled Surveillance Supervisor to join our team. As a Surveillance Supervisor, you will be responsible for overseeing the day-to-day activities of Surveillance Officers and ensuring the smooth operation of our surveillance systems.

Key Responsibilities
  • Monitor and Evaluate Surveillance Operations: Verify timesheets, provide input for performance evaluations, and ensure adherence to company policies and procedures.
  • Identify and Report Incidents: Monitor, document, and report violations, large cash transactions, excluded guests, and unauthorized access.
  • Maintain Surveillance Systems: Maintain logs, prepare daily reports, and store records securely for evidence purposes.
  • Train and Develop Team Members: Train new team members and provide guidance and support to ensure they have the necessary skills and knowledge to perform their duties.
  • Communicate Effectively: Communicate effectively with all operational departments and build strong working relationships with guests and team members.
  • Ensure Compliance: Ensure compliance with licensing laws, health and safety regulations, and other statutory requirements.
Requirements
  • Education: High School Diploma and post-secondary education in criminology or a suitable combination of education and experience.
  • Experience: Minimum 2 years of surveillance or security experience and 1 year of supervisory experience. Gaming experience is preferred.
  • Licenses and Certifications: Ability to successfully obtain a Gaming License.
  • Skills: Ability to exceed internal and external customer expectations through timely, effective, and service-oriented communication.