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Sales and Service Representative

2 months ago

Nisku, Alberta, Canada MRC Global Full time

Job Summary:

MRC Global is seeking a highly skilled and dedicated professional to join our team as a Sales and Service Representative. As a key member of our branch operations team, you will be responsible for delivering exceptional customer service, driving sales growth, and ensuring the safe and effective operation of our branch.

Key Responsibilities:

  • Respond to customer inquiries, develop new accounts, and generate quotes using our database.
  • Maximize gross margin sales through careful analysis during the quote process.
  • Identify and act on opportunities to increase market share by growing sales.
  • Provide product information, delivery specifications, and payment terms to customers.
  • Assist outside sales and/or branch management in processing priority transactions.
  • Work with customers to understand their business needs and provide value-added recommendations to increase sales.
  • Enter and maintain purchase orders, customer orders, and trade discounts as needed.
  • Collaborate with internal departments to set up and maintain accurate customer files.
  • Maintain quality standards and establish customer relationships.
  • Communicate with customers and coworkers to provide technical information.
  • Participate in meetings and training opportunities to enhance personal and product knowledge.
  • Monitor expected ship dates to ensure timely delivery and expedite as needed.
  • Respond to internal and external customer inquiries about material and sales functions.
  • Perform other duties as required.

Requirements:

  • High School Diploma or General Education Degree (GED) and additional post-secondary training or education.
  • Two or more years of experience in customer service, inside sales, and/or warehouse services with increasing responsibility.
  • Demonstrated competence in computer software applications.
  • Ability to communicate and promote ideas to others.
  • Effective presentation skills in one-on-one and small group settings.
  • Willingness to be on call for 24-hour customer service and travel within and outside the branch service area.
  • Valid Driver's license and ability to meet MRC Global's vehicle policy.

Additional Requirements:

  • Ability to provide documentation verifying legal work status.
  • Proficiency in reading and speaking the English language.
  • Understanding and compliance with MRC Global's guidelines and expectations.