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Hotel Assistant Manager

2 months ago

Richmond, British Columbia, Canada 685946 B.C Ltd Full time
About the Role

We are seeking a highly skilled and experienced Hotel Assistant Manager to join our team at 685946 B.C Ltd. As a key member of our management team, you will be responsible for overseeing the daily operations of our hotel and ensuring that our guests receive exceptional service.

Key Responsibilities
  • Policy Development: Develop and implement policies and procedures for daily hotel operations, ensuring compliance with company standards and regulatory requirements.
  • Staff Supervision: Supervise and manage a team of hotel staff, providing guidance and support to ensure excellent customer service and high-quality performance.
  • Supplier Negotiations: Negotiate with suppliers to secure the best possible rates and services for our hotel, ensuring cost-effectiveness and quality.
  • Training and Development: Conduct training sessions for hotel staff to enhance their skills and knowledge, ensuring they are equipped to provide exceptional service to our guests.
  • Customer Relations: Negotiate with clients to secure bookings and ensure customer satisfaction, addressing any complaints or concerns in a professional and timely manner.
  • Front Desk Duties: Perform front desk duties, including check-in, check-out, and guest services, ensuring a seamless and welcoming experience for our guests.
  • Maintenance and Facilities: Arrange for and oversee maintenance activities, ensuring our hotel facilities are well-maintained and meet the highest standards.
Requirements
  • 2 years to less than 3 years of experience in a similar role
  • Permanent employment
  • English as the primary language of work
  • 30 to 40 hours of work per week