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Food Service Supervisor

2 months ago

Arnprior, Ontario, Canada Subway Sandwich Full time
Job Summary

We are seeking a highly skilled Food Service Supervisor to join our team at Subway Sandwich. As a key member of our management team, you will be responsible for overseeing the daily operations of our food service department, ensuring that our customers receive exceptional service and high-quality food products.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the activities of staff who prepare and portion food, ensuring that all tasks are completed efficiently and effectively.
    • Train staff in job duties, sanitation, and safety procedures, promoting a culture of excellence and customer satisfaction.
  • Food Quality and Safety
    • Establish methods to meet work schedules, ensuring that food is prepared and served in a timely manner.
    • Requisition food and kitchen supplies, maintaining a high level of quality and freshness.
    • Ensure that food and service meet quality control standards, adhering to health and safety regulations.
  • Customer Service
    • Address customers' complaints or concerns, providing prompt and courteous service.
    • Maintain a clean and organized work environment, promoting a positive image of our brand.
  • Administrative Tasks
    • Maintain records of stock, repairs, sales, and wastage, providing accurate and timely reports.
    • Prepare and submit reports, highlighting areas for improvement and suggesting solutions.
  • Team Management
    • Supervise and check assembly of trays, ensuring that all orders are accurate and complete.
    • Supervise and check delivery of food trolleys, maintaining a high level of efficiency and customer satisfaction.
  • Work Environment
    • Work in a fast-paced environment, managing multiple tasks and priorities.
    • Work under pressure, meeting tight deadlines and maintaining a high level of productivity.
  • Physical Demands
    • Stand for extended periods, moving around the kitchen and food service areas.
    • Bend, crouch, and kneel, performing tasks that require flexibility and mobility.
  • Personal Qualities
    • Client focus, providing exceptional service and ensuring customer satisfaction.
    • Efficient interpersonal skills, communicating effectively with staff and customers.
    • Excellent oral communication, providing clear and concise instructions.
    • Flexibility, adapting to changing situations and priorities.
    • Team player, working collaboratively with staff to achieve common goals.
    • Initiative, taking ownership of tasks and responsibilities.
    • Dependability, maintaining a high level of reliability and accountability.