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Data Integration Specialist
2 months ago
Alloy is a fast-growing, well-funded startup that specializes in providing data integration solutions to consumer goods companies. Our team is comprised of experienced professionals from successful startups, leading tech companies, and Fortune 100 enterprises.
About the RoleOur network-based data platform is a core strategic asset for Alloy. As an Integration Specialist, you will be responsible for deploying and maintaining data for customers, ensuring integration best practices are adhered to, and working closely with customers, Success Managers, Engineering, and Product.
Key Responsibilities- Deploy retailer integrations for new and existing customers, implementing standard data feeds and designing and building new retailer data sources and integrations.
- Collaborate with Client Solutions, Engineering, and Product to implement scalable data solutions to resolve recurring challenges and improve the overall implementation experience.
- Actively support escalated Zendesk support tickets that require additional technical expertise.
- Proactively update and create both external and internal Help Center documentation to better serve our growing user base.
- Investigate and resolve data pipeline issues, ensuring data quality and consistency, and communicating technical details and business impacts directly to customers and escalating work through engineering teams as needed.
- Join new customer implementation kickoff calls and ad-hoc technical calls, as needed.
- Collaborate with the Implementation team and Customer Success Managers to ensure successful onboarding of new customers, including running point on Technical Overview calls and Discovery calls as needed.
- Facilitate quality checks and provide UAT dashboards for integrations prior to customer sign off.
- Ability to work 9am to 5pm in Pacific or Mountain Time.
- Adept at data analysis through programming (e.g. pandas, dplyr), database querying (SQL), or spreadsheets (Excel), and eager to learn more.
- Comfortable reading and understanding basic Python.
- Familiarity with basic ETL principles.
- Intellectually curious, especially about data, and constantly eager to find out how things work and how to fix them.
- Organized, able to effectively keep track of long to-do lists in order to prioritize and deliver tasks on time.
- Experience communicating technical knowledge to both technical and non-technical audiences and value proactive communication.
- Take initiative, prioritize based on added value, and want to be part of creating a product that you can be proud of.
- Clear communicator both verbally and written with a knack for translating technical details to non-technical audiences.
- Post-secondary degree in Computer Science or other quantitative field.
- At least one year of experience in a customer-facing role with technical knowledge.
- Preferred but not required, experience with B2B software implementation lifecycle.
- Preferred but not required, familiarity with supply chain, logistics, and sales fundamentals including inventory planning and demand fulfillment.
Salary is based on level of experience and final scope of role. Alloy reserves the right to update salary ranges based on required skill set, job scope, market conditions, etc. at any time.
