VIP Host

14 hours ago

Burnaby, British Columbia, Canada Grand Villa Casino Burnaby Full time
Job Title: VIP Host

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse groups of people? We're seeking a skilled VIP Host to join our team at Grand Villa Casino Burnaby

About the Role:

We're looking for a highly motivated and organized individual to oversee our guests' journey while on the property. As a VIP Host, you'll be responsible for coordinating with our account development team members on trip planning, ensuring our guests have a memorable experience. Your excellent communication skills, attention to detail, and ability to multitask will make you an asset to our team.

Key Responsibilities:
  • Make decisions per established comp and expense guidelines
  • Handle situations in a calm, professional, and prudent manner
  • Maintain a close connection with customers to encourage guest loyalty
  • Anticipate and meet or exceed the needs of guests
  • Identify service challenges and act immediately to resolve
  • Comply with all applicable regulations, laws, and policies
  • Operate with the highest levels of integrity and honesty
  • Increase efficiencies and identify ways to improve guest experiences
  • Aware and informed of all events and opportunities in the market
Requirements:
  • Minimum two years of experience in the guest services and/or hospitality industry
  • Independent thinker who can maximize customer service experiences and program profitability
  • Natural leader who can direct and supervise staff
  • Relationship-builder who encourages open communication and collaboration
  • Time-management savvy and expert multitasker who thrives in the service industry
  • Ability to manage issues and empower a team to excel
  • Strategic thinker who has an eye for detail and a capacity to see the big picture
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • Dynamic and fun work environment
  • Family and friends discounts on travel, tech, food, beverage, and fitness
  • Development and training opportunities

We're committed to providing an inclusive and barrier-free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

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