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HVAC Service Operations Coordinator

2 months ago


Red Deer, Alberta, Canada Johnson Controls Full time

Unlock Your Potential with Johnson Controls

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. We're seeking a highly skilled HVAC Service Operations Coordinator to join our winning team and contribute to our mission.

About the Role

This is a unique opportunity to develop your skills in service operations and scheduling, working closely with our Area Resource Manager to receive and schedule customer calls for service. You'll be responsible for managing the schedule of assigned technicians and mechanics, ensuring timely completion of preventative maintenance and aligning with monthly forecasting goals.

Key Responsibilities

  • Dispatching for customer requests for unscheduled or scheduled service.
  • Coordinates labor scheduling to align technician to the appropriate customer and service need.
  • Communicates the action plan and services to be provided directly to the customer.
  • Ensures work has been performed to the customer's expectations and performs follow-up with the customer, as needed.
  • Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
  • Debrief activities daily.
  • Ensures Technicians are provided daily schedules. Maintains consistent communication with assigned Technicians. Follows up on activities to ensure completion in an established timeframe.
  • Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
  • Scheduled Service Visits – on time
  • Parts ordering - Can be delegated
  • PO creation support- Can be delegated
  • Start-up support
  • Customer PO confirmation
  • Work In Progress Management
  • Auto SR quotes- Can be delegated
  • Reconcile exceptions (SIR and AP)
  • Attend weekly planning/scheduling meeting
  • Assist with monitoring of time and expense reporting submission
  • Review and correct unassociated time for timesheets for technicians
  • Other duties and administrative activities as assigned.

What We're Looking For

  • High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.
  • Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
  • Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
  • Able to prioritize work activities based upon financial impact to desired business goals.
  • Able to influence diverse teams to accomplish tasks/goals.
  • Associates degree preferred
  • Experience and/or basic project accounting or costing principals is desired

Join Our Team

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. We're committed to providing our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. If you're passionate about service operations and scheduling, and want to contribute to our mission, apply now