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Restaurant Operations Manager

2 months ago

Collingwood, Ontario, Canada Tim Horton's Full time
Job Summary

We are seeking a highly skilled Restaurant Assistant Manager to join our team at Tim Horton's. As a key member of our restaurant management team, you will be responsible for overseeing daily operations, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Operations Management
    • Monitor and control restaurant operations to ensure efficiency and productivity.
    • Develop and implement strategies to improve customer satisfaction and loyalty.
    • Manage inventory, supplies, and equipment to minimize waste and optimize resources.
  • Staff Management
    • Recruit, train, and develop a high-performing team of restaurant staff.
    • Provide coaching and feedback to staff to improve performance and achieve goals.
    • Manage staff schedules, time-off requests, and performance evaluations.
  • Customer Service
    • Ensure exceptional customer service by responding to customer complaints and concerns in a timely and professional manner.
    • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Financial Management
    • Monitor and control restaurant finances, including sales, labor costs, and inventory expenses.
    • Develop and implement strategies to improve profitability and reduce costs.
  • Marketing and Promotion
    • Develop and implement marketing and promotion strategies to drive sales growth and increase brand awareness.
    • Collaborate with the marketing team to create and execute promotional campaigns.
    Requirements
    • Education
      • College, CEGEP, or other non-university certificate or diploma from a program of 3 months to less than 1 year.
    • Experience
      • 1 year to less than 2 years of experience in a restaurant management role.
    • Skills
      • Excellent communication and interpersonal skills.
      • Strong leadership and management skills.
      • Ability to work in a fast-paced environment and prioritize tasks effectively.
      • Knowledge of restaurant operations, including inventory management, labor costs, and customer service.
      Work Environment

The ideal candidate will be able to work in a fast-paced environment, prioritize tasks effectively, and maintain a high level of accuracy and attention to detail. The ability to work under pressure and meet deadlines is essential.

What We Offer

As a Restaurant Assistant Manager at Tim Horton's, you will have the opportunity to develop your leadership and management skills, work with a talented team, and contribute to the success of a well-established brand.