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Department Manager

2 months ago

Peterborough, Ontario, Canada H & M Hennes & Mauritz Gruppe Full time
Job Summary

The Department Manager is a key role within the H&M organization, responsible for driving sales and profit growth while ensuring exceptional customer service and team development. This position requires a strong leader who can motivate and inspire a team to achieve business objectives.

Key Responsibilities
  • Sales and Profit:
    • Regularly analyze and follow up on sales and profit key performance indicators (KPIs) for the department with visual merchandisers, ensuring that actions are taken to maximize sales.
    • Work with the store management team to secure store operations, H&M standards, and best practices are followed through proper scheduling to maximize conversion and enable commercial activities.
    • Plan and prioritize actions with the team that have a clear impact on sales, ensuring the implementation of the commercial handbook.
    • Ensure H&M customer service standards are always delivered through active coaching and leading by example.
    • Actively participate in executing store routines and tasks, including but not limited to, the delivery truck, garment processing, reductions, department moves, and price changes.
    • Actively prevent loss and ensure the department follows appropriate safety and security guidelines.
    • Provide input to the store manager and area teams on allocation and replenishment to secure garment levels according to sales trends and inform the store manager of any potential risks, threats, and opportunities related to the competitor landscape.
  • People and Teams:
    • Manage the recruitment, training, development, and succession planning of the team in line with H&M best practices.
    • Evaluate and manage the performance of the department team members, providing regular feedback, executing dialogues, development plans, and follow-ups, and taking actions to improve performance and develop the team.
    • Deliver clear communication to the store team on business performance, company culture, and training focuses through daily behind-the-scenes meetings and participating in weekly leadership meetings.
    • Ensure that health and safety, legal, and security issues are being handled to H&M standards and local laws, securing employee and customer safety at all times.
    • Carry out supervisory responsibilities in accordance with H&M policies and applicable laws, including time-off requests, pay, conducting terminations and corrective actions, and making employment decisions.
    • Ability to maintain overall store responsibility in the absence of the store manager.
    • Strengthen the company culture by promoting feedback in daily work and coaching the team to do the same.
    Requirements
    • Inclusive, positive, creative, and willing to learn on the job.
    • Passionate for customer service and helping people find their style.
    • A multi-tasker who enjoys working in a fast-paced environment with an eye for detail.
    • 1-2+ years of transferable experience welcome.
    • Ability to lift in excess of 20 pounds.
    • Ability to coach and counsel staff on management and progressive discipline techniques.
    • Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull, and carry items for a short distance.
    • Ability to climb a ladder and use a step stool.
    • Open availability, including evenings and weekends.
    • May be required to travel to support other stores and for training.
    Why Work for H&M?
    • Dynamic, team-driven work environment with a group of unique, diverse, and kind individuals.
    • Endless growth and development opportunities.
    • Dress your personality. We encourage you to dress your personality all day, every day.
    • Did we mention our discount at H&M, &Other Stories, and COS?