Customer Service Representative

4 weeks ago


West St Paul, Canada Boyd Autobody & Glass Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Repair Facility Team, you will be responsible for providing exceptional customer service and administrative support.

Key Responsibilities:
  • Ensure consistent execution of our WOW plan to deliver outstanding customer experiences.
  • Schedule appointments for vehicle repair using our Daily Demand Capacity Planner and CCC One schedule.
  • Retrieve insurance assignments and obtain necessary repair authorization documentation in a timely manner.
  • Prepare RO work packets, including QC checklists, work orders, and parts lists.
  • Record all communication with customers and insurance partners using CCC One notes.
  • Confirm car rental information and update CCC One with rental car usage information.
  • Manage ARMS throughout the day to ensure accurate vehicle tracking.
Requirements:
  • High School Diploma or GED.
  • Minimum 1 year experience in a similar role, such as administration assistant.
  • Preferred: 1 year in an auto body or similar work environment with previous customer service experience.
Skills and Abilities:
  • Ability to function well in a fast-paced environment with strong multitasking skills.
  • Strong attention to detail with high accuracy.
  • Knowledge of general office equipment and basic computer skills.
  • Excellent oral and written communication skills with a strong sales drive and exceptional customer service.
Other Requirements:
  • Valid driver's license.

Please note that this job description is not exhaustive and duties, responsibilities, and activities may change at any time with or without notice.



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