Customer Service Representative

1 month ago


West St Paul, Canada COBS Bread Full time
Key Responsibilities

Deliver exceptional customer service to all guests, ensuring a positive experience through prompt and efficient responses to inquiries and requests.

Provide accurate and timely information regarding resort amenities, services, and activities.

Manage incoming calls and emails, escalating complex issues to senior team members as needed.

Collaborate with colleagues to ensure seamless guest experiences, including reservations, check-in, and check-out processes.

Requirements

Previous customer service experience, preferably in a fast-paced environment.

Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.

Ability to work flexible schedules, including weekends, holidays, and extended hours.

Basic knowledge of Microsoft Office programs, with the ability to learn and adapt to new systems.

The Perks

Enjoy a range of benefits, including free staff passes, ski and ride free days, and discounts at local businesses.

Participate in staff events, including parties, BBQs, and team-building activities.

Access to career development opportunities, including training and mentorship programs.

Take advantage of wellness initiatives, including discounted fitness passes and on-site support.



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