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Branch Manager

2 months ago

Orangeville, Ontario, Canada BMO Full time
Job Summary

We are seeking a highly skilled and experienced Branch Manager to join our team at BMO. As a key member of our retail banking sales and service team, you will be responsible for delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Lead and manage a team of sales and service professionals to achieve sales and service targets.
  • Develop and implement sales and service strategies to drive business growth and customer satisfaction.
  • Build and maintain strong relationships with customers, colleagues, and stakeholders to achieve business objectives.
  • Monitor and analyze sales and service performance to identify areas for improvement and develop action plans to address gaps.
  • Collaborate with internal stakeholders to leverage sales, fulfillment, and referral opportunities to improve share of wallet, acquire new customers, and provide full financial services to customers.
  • Ensure alignment between stakeholders and monitor sales and service performance against plan to identify gaps, issues, and best practices.
  • Break down strategic problems, analyze data and information to provide insights and recommendations, and communicate goals, plans, and assignments to achieve financial and customer service goals.
Requirements
  • Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
  • Previous supervisory or management experience.
  • In-depth knowledge of retail banking products and services, competitive marketplace, and trends in product offerings.
  • In-depth knowledge of all branch operational processes and policies, branch technologies, processes, and performance metrics, and applicable regulations, audit standards, and related policies, procedures, and directives.
  • Deep knowledge and technical proficiency gained through extensive education and business experience.
  • Verbal & written communication skills - In-depth.
  • Collaboration & team skills - In-depth.
  • Analytical and problem-solving skills - In-depth.
  • Influence skills - In-depth.
  • Data-driven decision making - In-depth.
What We Offer

BMO offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We are committed to an inclusive, equitable, and accessible workplace and strive to create a work environment that is respectful, supportive, and inclusive of all employees.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a challenging and rewarding role, please submit your application.