Implementation and Support Specialist

1 week ago

Vancouver, British Columbia, Canada Enterpryze Full time

About the Role:

We are seeking a skilled and experienced Implementation & Support Consultant to join our team at Enterpryze. As a key member of our global support team, you will work with our clients to help them optimize their operations using our business management platform, improve their profitability, and grow their business.

Key Responsibilities:

  • Work with clients to ensure successful onboarding and implementation of the Enterpryze platform and ongoing optimization of new processes and procedures.
  • Conduct onboarding remotely in a friendly and professional manner and proactively develop customer relationships.
  • Customize and deliver training programs based on customer needs and requirements and provide feedback and coaching to learners during and after training sessions.
  • Support our customers and partners onto the Enterpryze platform after go live to find resolutions by analysing and resolving issues.
  • Own customer issues to completion as well as being responsible for monitoring services calls on a daily and weekly basis.
  • Monitor and measure the success of implementation, provide ongoing customer support recommendations for improvements via webinars and seek new ways to enhance and improve the customer experience.

Requirements:

  • 3+ years of experience as a Business Management Consultant or Onboarding & Implementation Consultant.
  • Fluent English and Spanish speaker essential.
  • Ability to work independently and as part of a team, managing multiple projects simultaneously essential.
  • SAP Business One exposure desirable.

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