Senior Director, Client Operations

2 months ago


Old Toronto, Ontario, Canada Resolute Digital, a Weber Shandwick Company Full time
About the Role

We are seeking a seasoned professional to join our team as a Senior Director, Client Operations. This is a critical role that requires a strong leader who can drive excellence in client operations and management.

Key Responsibilities
  • Lead the development and implementation of client operational strategies and processes to drive business growth and client satisfaction.
  • Collaborate with cross-functional teams to identify and prioritize client needs and develop solutions to meet those needs.
  • Manage and mentor a team of client operations professionals to ensure they have the skills and resources needed to succeed.
  • Develop and maintain strong relationships with clients to understand their business needs and provide tailored solutions.
  • Stay up-to-date with industry trends and best practices to ensure our client operations are aligned with industry standards.
Requirements
  • 8-10+ years of experience in client operations or a related field.
  • Proven track record of driving business growth and client satisfaction.
  • Strong leadership and management skills, with the ability to mentor and develop a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Ability to analyze complex data and develop insights to inform business decisions.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a talented team of professionals who are passionate about delivering exceptional client service.


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