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Multilingual Patient Support Coordinator
2 months ago
About the Role:
We are seeking a highly organized and detail-oriented Bilingual Information and Referral Representative to join our team at Home and Community Care Support Services. As a key member of our team, you will provide support for our assigned team in their daily activities to ensure that patients receive prompt, effective customer service.
Key Responsibilities:
- Answer and respond to all incoming calls in a timely, professional, and culturally sensitive manner, in the caller's official language of choice, to determine the nature of the caller's request and to identify presenting issues and concerns.
- Provide information and referral options to callers and when appropriate, linkages to other related services/resources.
- Promote, encourage, and provide guidance for access and use of electronic navigation and self-service tools.
- Track information regarding I&R calls in accordance with Home and Community Care Support Services monitoring requirements.
- Ensure confidentiality of caller information.
- Respond to staff inquiries for day-to-day information needs.
Requirements:
- High school graduation diploma plus.
- Successful completion of 1 year Community College diploma in either Office Administration, Business, Health Administration, or equivalent program.
- AIRS (Alliance of Information and Referral Systems) certification, or willingness to become certified within 36 months post-hire.
- Minimum 18 months previous experience in similar customer service or related position in the health, social, or business administration fields.
- Fluency in English and French is required.
What We Offer:
- Attractive comprehensive compensation packages and benefits.
- Valuable development opportunities.
- Membership in a world-class defined benefit pension plan.
About Us:
We are Home and Community Care Support Services, committed to delivering responsive, accessible, integrated, patient-centered care. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers, and Ontario Health Teams to achieve our mission.
