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Operations Lead for Service Center
3 months ago
Job Overview
As the Service Operations Supervisor, you will take charge of the daily functions of the Service Center, ensuring that all operational decisions regarding workflow, staffing, and performance metrics are effectively managed to provide an exceptional customer experience.
In this role, you will serve as the primary service consultant, merging the sales and service processes while holding your team accountable for delivering the renowned hospitality that Trek is known for. Strong communication and leadership skills are essential to inspire and maximize the potential of your team.
Your responsibilities will include training your staff, engaging with customers to suggest appropriate services, managing service costs, organizing service orders, maintaining a clean and efficient workspace, and actively overseeing the assembly and delivery of bicycles to the sales floor and customers. Excellent communication abilities are crucial, as you will handle all correspondence from the Service Department to customers and be responsible for drafting a significant portion of the work orders.
This position is ideal for a dynamic individual with a passion for continuous learning, who can maintain a broad perspective while also focusing on the details. You will be tasked with developing your team, identifying efficiencies through service reports, and anticipating the needs of your shop to ensure both service and sales teams thrive.
Key Qualifications
A proactive and enthusiastic approach with a commitment to assisting every customer Exceptional hospitality skills—approachable demeanor, strong listening abilities, and a determination to assist even during peak times Proven leadership capabilities with a focus on motivating and nurturing future leaders Strong planning skills to stay ahead of the operational needs of your shop Minimum of 3 years of experience in a bicycle service center Dedication to providing the highest quality experience for every customer A strong desire for continuous learning and participation in Trek Service training programs A proactive attitude towards staying informed about industry trends and changesBenefits Offered by Trek :
A flexible and enjoyable workplace culture Supplemental health benefits Dental and vision insurance Complimentary life insurance and optional term life coverage Competitive vacation offerings RRSP matching program Generous maternity leave policy with full pay Flexible holiday schedule with multiple statutory holidays Employee discounts on all products