Technical Operations Manager

2 weeks ago

Edmonton, Alberta, Canada Finning Full time

About the Role:

As a Technical Operations Manager at Finning, you will play a critical role in leading and demonstrating a healthy and safe work environment and culture for all branch employees, contractors, and customers.

Key Responsibilities:

  • Lead and champion a culture of safety excellence, ensuring compliance with safety practices and policies, and conducting regular spot audits to meet or exceed safety targets.
  • Demonstrate clear and effective leadership to branch employees through role guidance, performance management, coaching, and mentoring, and supporting growth, development, and training opportunities.
  • Provide quality and timely feedback to individuals through formal and informal conversations to support the performance management process.
  • Manage day-to-day branch operations, assets, finances, and facilities, including planning, managing, and reporting of branch financial results.
  • Deliver business results by generating field service opportunities with customers and regional Finning sales representatives, and taking a direct sales leadership role when required.
  • Review and analyze monthly metrics related to People, Quality, Velocity, and Cost with branch employees.
  • Manage the successful execution of Finning's Service Excellence Operational process and customer service commitment within the branch.
  • Own the successful execution of customer contracts and direct timely resolutions to customer issues and goodwill settlements.
  • Investigate service eforms related to variances, service warranty, and service re-do.
  • Create annual budgets, forecasts, and review applicable contract management emails.
  • Pursue monies from CAT recoveries and maximize recovery of components from CAT and OEM.
  • Drive field service sales and execution.

Requirements:

  • 8-10 years of previous supervisory or leadership experience.
  • Previous experience on the repair and execution side of business.
  • Strong mechanical aptitude to expand technical expertise knowledge base and gain experience.

About Finning:

Finning is committed to creating a diverse and inclusive environment. We are an equal opportunity employer and actively encourage all individuals to express themselves and achieve their full potential. We strive to enhance our outreach to individuals of all backgrounds and identities and do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.

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